Privacy policy
This Privacy Policy describes how HolaTrend collects, uses and discloses your personal information when you visit, use our services or make a purchase from www. holatrend.com . For the purposes of this Privacy Policy www. holatrend.com means you as a user of the Services, whether you are a customer, website visitor, or other person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, do not use or access any Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.
How we collect and use your personal information
To provide the Services, we collect, and have collected over the past 12 months, personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect the Services, our rights, and rights of our users or others.
What personal information do we collect?
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you send to us directly through our Services may include:
- Basic contact information including your name, address, telephone number, email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, telephone number.
- Account information , including your username, password, security questions.
- Purchase information, including items you view, add to cart, or add to wishlist.
- Customer support information, including information you choose to include in your communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.
Information we collect using cookies
We also automatically collect certain information about your interactions with the Services (“ Usage Data ”). We may use cookies, pixels and similar technologies (“ Cookies ”) to do this. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services .
Information we receive from third parties
Finally, we may receive information about you from third parties, including suppliers and service providers, who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors that collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested in order to fulfill our contract. with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer data. kits, third party libraries and cookies.
Any information we receive from third parties will be processed in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of any third parties. See the Third Party Websites and Links section below for more information.
How we use your personal information
- Providing products and services. We use your personal information to provide you with Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, to create , maintain and otherwise manage your account, arrange shipping, provide returns and exchanges, and provide you with the ability to post reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, promotional and promotional communications via email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communication with you. We use your personal information to provide you with customer support and improve our Services. It is in our legitimate interests to respond to your requests, provide you with an effective service and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use to enable our Shopify store, please visit https://www.shopify.com/legal/cookies . We use cookies to operate and improve our Site and our Services (including remembering your actions and preferences), to perform analytics and to better understand user interactions with the Services (it is in our legitimate interests to administer, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies by using your browser controls. Please be aware that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to function incorrectly or become unavailable. In addition, blocking cookies may not completely prevent the transfer of information to third parties, such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for lawful purposes in accordance with this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and delivery).
- With business and marketing partners, including Shopify, to provide services and advertising to you. We use Shopify to support personalized advertising through third party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you instruct us, request or otherwise consent to our disclosure of certain information to third parties, for example, to deliver products to you or your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group in our legitimate interests of operating a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or protection of the Services; our rights and the rights of our users or others.
Over the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information.” " :
| Category | Recipient categories |
|---|---|
|
|
We do not use or disclose sensitive personal information to determine your characteristics.
We have “sold” and “shared” (as those terms are defined under applicable law) personal information over the past 12 months for the purpose of engaging in promotional and marketing activities as described below.
| Category of personal information | Recipient categories |
|---|---|
| Identifiers such as basic contact information and certain order and account information. | Business and Marketing Partners |
| Commercial information, such as records of products or services purchased, and purchase information. | Business and Marketing Partners |
| Internet or other similar network activity, such as usage data. | Business and Marketing Partners |
User Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to post User Content to any public area of the Services, that content will be publicly available and available to anyone.
We do not control who will have access to the information you choose to share with others, and we cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you post, or the accuracy, use or misuse of any information you disclose or receive from third parties.
Third Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on such sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without restrictions on our use of it. or a third party. The inclusion of such links does not, in and of itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.
Child data
The Services are not intended for use by children and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below and request that we delete it.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of anyone under 16 years of age.
Security and storage of your information
Please remember that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure during transit. We recommend that you do not use unsecured channels to transmit confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in certain cases we may deny your request as permitted by law.
- Right to access/know. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
- Right to deletion. You may have the right to request that we delete personal information that we hold about you.
- Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability. In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
- Right to Opt-Out of Sales, Distribution or Targeted Advertising. You may have the right to prevent us from “selling” or “sharing” your personal information or to object to the processing of your personal information for purposes that are considered “targeted advertising” as defined under applicable privacy laws. Please note that if you visit our Site with the global privacy controls opt-out turned on, depending on where you are located, we will automatically treat this as a request to opt-out of the "sale" or "share" of device and browser information. which you use to visit the Site.
- The right to restrict and/or refuse the use and disclosure of sensitive personal information. You may have the right to instruct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide goods that the average person would reasonably expect.
- Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal information.
- Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal. You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Manage communication settings. We may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as about your account or orders you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. We may need to obtain information from you to verify your identity, such as your email address or account information, before providing a substantive response to a request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide evidence that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
We use Shopify advertising services, such as Shopify Audiences, to personalize the advertising you see on third-party websites. To prevent Shopify merchants who use these advertising services from using your personal information for such services, visit https://privacy.shopify.com/en .
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.
Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below or lodge a complaint with your local data protection authority.
International users
Please note that we may transfer, store and process your personal information outside the country in which you live, including the United States. Your personal information is also processed by employees, third party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission Standard Contractual Clauses or any equivalent contracts issued by the relevant UK competent authority, as appropriate, unless the transfer is to another country. it was decided to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please email us at info@holatrend.com or contact us at Calle San José de la Sierra 95, Las Condes, office 522, 7590926 Santiago, RM, Chile.